A complete business phone system in the cloud.
Run your sales and support calls from anywhere with virtual numbers, smart routing and full call tracking, without any office hardware.
Cloud Telephony Solutions for growing businesses
Traditional office phone systems are costly, fixed to one location and hard to track. Cloud telephony moves your business phone system online, so calls can be answered on any mobile or laptop, routed intelligently and recorded automatically. Zap-Pass sets up and manages cloud telephony for sales teams, support desks and growing businesses across India.
We provide virtual business numbers, multi-level IVR, call queues, sticky agent routing and live dashboards. Every call is logged and can be synced with your CRM, so your team sees the caller's history before answering and managers can track missed calls, call duration and agent performance.
Our Cloud Telephony services
Virtual numbers
Local, mobile and toll-free numbers for your business.
Smart call routing
Route by time, department, location or available agent.
Agent mobile app
Your team takes and makes business calls from their phones.
Call recording
Record calls for training, quality and dispute resolution.
Live dashboards
Real-time view of calls, missed calls and agent performance.
CRM integration
Automatically log calls and caller details in your CRM.
Why choose Zap-Pass for Cloud Telephony
- Certified practicesImplementation done the right way, first time.
- Tailored setupConfigured around your processes.
- Seamless integrationConnected with your website, ads and apps.
- Ongoing supportTraining, updates and help when you need it.
How we implement
Consult
Understand your audience, use cases and message volumes.
Day 1Setup & compliance
Accounts, sender IDs, DLT templates and numbers configured.
Day 2–7Integrate
Connect with your website, CRM and apps via API.
Week 1–2Launch & report
Go live with delivery reports and ongoing support.
Go liveTools we work with
Cloud Telephony FAQs
What is cloud telephony?
Cloud telephony is a business phone system hosted online. Calls are managed through the internet, so you don't need physical PBX equipment, and your team can answer from anywhere.
Can my team work from home with cloud telephony?
Yes. Agents can take and make calls on the mobile app or a browser from any location, using your business number.
Can calls be integrated with our CRM?
Yes. Calls, recordings and caller details can be logged automatically in Zoho, Salesforce and other CRMs.
Other solutions
Serving clients across India and around the world
We work with businesses nationwide and internationally through calls, video meetings and shared project tools.
Ready to get started with Cloud Telephony?
Book a free consultation and get a clear implementation plan.