Overview
At Zappass Technologies, we want every client to be happy with our work. Because our services involve dedicated time and resources from the moment a project starts, this policy explains when refunds and cancellations apply. Specific terms in your signed proposal or agreement take priority over this policy.
Project-based services
This covers website and e-commerce development, custom software, web and mobile apps, and similar one-time projects.
- If you cancel before work has started, the advance payment is refunded after deducting any third-party costs already incurred, such as domains, hosting, licences or paid plugins.
- Once work has started, the advance payment is non-refundable, as it covers planning, design and development time already committed.
- If a project is cancelled midway, you pay for the work completed up to that point, and we hand over the completed work once dues are cleared.
Monthly and recurring services
This covers SEO, digital marketing, social media management, support and maintenance plans.
- Monthly fees are paid in advance and are non-refundable for the current billing month once work has begun.
- You can cancel at any time with 30 days' written notice. No further fees are charged after the notice period ends.
Advertising spend and third-party charges
Money spent on advertising platforms such as Meta and Google, WhatsApp Business API conversation charges, domains, hosting, software licences and other third-party fees is non-refundable once paid or used, as it is passed on to those providers. Unused prepaid balances held by us on your behalf will be refunded on request after deducting applicable charges.
Service issues
If you are not satisfied with any deliverable, please tell us within 7 days of delivery. We will work with you to fix any issue within the agreed scope at no extra cost. Our priority is to resolve concerns through revisions before any refund is considered.
How refunds are processed
Approved refunds are processed within 7–10 working days to the original payment method or by bank transfer. To request a cancellation or refund, email info@zap-pass.com with your name, project details and reason.
Contact us
For questions about this policy, contact Zappass Technologies at info@zap-pass.com or +91 92110 13612.